TERMS AND CONDITIONS

 

Business information

WoodUpp (is a trading name of Lignosi Ltd)

Mail: info@woodupp.co.uk

Tel: +44 (0) 208 089 9996

 

Address: WoodUpp (Lignosi Ltd)

Grangewood House

Oakwood Hill

Loughton, Essex

IG10 3TZ, UK

Vat number: GB3402 63044

Company number: 12289049

 

Ordering and payment

All our prices shown on the website are inc. UK VAT and other taxes. Prices are daily prices.

The price at the time of ordering is the applicable price for the purchase.

WoodUpp reserves the right to make printing errors, price errors, VAT and tax changes as well as sold-out goods and delivery failures from our suppliers.

 

Order

Once you have placed an order, you will receive an online confirmation.

Should you not receive this confirmation within 24 hours, you should contact us.

You will also receive a new email the same day your order is shipped.

When you shop with woodupp.co.uk, agreements are made in English.

If you would like to receive a new copy of your order confirmation please send us an email at info@woodupp.co.uk

 

Payment

We offer several possible payment methods.

The most secure and the form of payment we recommend to all customers is to pay with a payment card.

We accept the following card types:

. Visa

. Visa Electron

. MasterCard

. MasterCard Debit.

. Maestro

 

Online payment by card

When paying with an electronic payment card, the amount is only deducted when the goods have been sent.

Payment is made via a secure and encrypted SSL (Secure Socket Layer) connection. This means that your card details cannot be read by outsiders.

When you shop with a debit card, we reserve the right to verify that the personal information provided is true.

We can write down the amount paid at any time – if e.g. a product is sold out, or not wanted anyway. However, for security reasons, we can NEVER increase the approved amount.

 

Delivery Time

We have all displayed items in stock and aim ship your order within 48 hours thus having 3-5 days delivery.

We always send orders in incoming order. At sales, marketing events or the like, there may therefore be a longer delivery time. This will be stated on the page.

Shipping Costs

Our shipping price is based on weight, the exact delivery charge will be displayed during checkout. A Tracking number will always be sent if one is available, so it is possible to follow the order from our warehouse to the agreed delivery place.

The delivery driver will only deliver the goods to the ground floor of the building, unless otherwise pre-arranged and may have an additional charge depending on the access and manpower required.

Return and right of withdrawal

When you shop at woodupp.co.uk, you have a 14-day right of withdrawal, where you can let us know that you regret the purchase and then return the item to us.

The right of withdrawal runs from the day you received the item. If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year’s Eve, the deadline is extended to the next working day.

In order to exercise the right of withdrawal, you must, by a clear statement by email, notify us within 14 days of receipt of the item.

Upon receipt, you may only handle the goods in a way that allows you to determine the nature of the goods, their properties and the way in which they work.

You are only liable for any deterioration in the value of the item, which is due to handling other than what is necessary to determine the item’s nature, properties and the way it works. In other words – the item can be tried in the same way as if you tried it in a physical store.

If the item has been tried in addition to what is described above, we consider it “used”, which means that if you cancel the purchase, you can only get a small part or none of the purchase amount back, depending on the item’s commercial value. We consider used goods to have no market value.

 

In the case of a pure returned item / exchange item, the cost of the return will accrue to you – we pay in return for the newly exchanged item to be sent to you again.

You bear the risk for the item from the delivery of the item, and upon return, you are responsible for the item being packed properly.

You can not regret by simply refusing to receive the item without at the same time giving us clear notice of this.

Returned items are sent to:

Daygard Logistics

Motherwell Way

West Thurrock

RM20 3XD

Note! We do not accept packages sent by post. cash on delivery. All deliveries need to be prearranged by contraction info@woodupp.co.uk prior to delivery or they risk being refused.

 

Complaint

Of course, a 24-month right of complaint is granted in accordance with the Purchase Act. Which means that you can either get the item repaired, exchanged, the money back or a reduction in the price, depending on the specific situation.

Damage to the item as a result of incorrect handling by the customer is not covered by the right of complaint. Complaint regarding. Defective situation must be reported to WoodUpp within a reasonable time after receipt.

Here, max. 14 days as a reasonable time, unless otherwise agreed.

If the complaint is justified, we will of course refund your (reasonable) shipping costs.

The item is sent to: WoodUpp

Address:

WoodUpp

Grangewood House

Oakwood Hill

Loughton

Essex

IG103TZ

 

We need the following information when returning items. Please inform us about the issue in as much detail as possible.

Note! We do not accept packages sent by post. cash on delivery or similar. Remember that the item must always be returned in proper packaging.

 

Contact us

If you want to contact us, you can do so by email: info@woodupp.co.uk or phone 0044 (0) 7999505404