Shipping and Payment

Shipping

Our shipping price is based on weight and/or size, the exact delivery charge will be displayed during checkout.

    For further questions or help please contact us by phone or via mail.

    Delivery time

    Delivery times may differ depending on the product. You can find this information on the product page itself. If you have any further questions regarding delivery, or require delivery on a specific date, you can contact our customer service team.

    Samples are shipped on the same day the order has been placed (in case the order is placed before the given carriers cut-off, except weekends and public holidays) Packages are delivered within 1-4 working days, depending on destination.

    Payment

    Payment
    We have made it easy and safe for you to shop with us. We accept the following payment methods:

    • Visa, Mastercard, American Express, Maestro & UnionPay
    • Apple Pay
    • Google Pay
    • Shop Pay

    All transactions are processed securely via Shopify Payments.

    A woman with long blonde hair in a white blouse stands indoors beside a modern Akupanel acoustic wood panel wall with minimalist shelves.

    Customer Service

    Business hours:

    Monday to Friday: 8.30am – 16.30pm
    Saturday & Sunday: CLOSED

    Address:

    WoodUpp Ltd
    Grangewood House Oakwood Hill Loughton, Essex IG10 3TZ, UK

    Phone: +44 208 089 9996
    Email: pm@woodupp.co.uk