At WoodUpp, we want you to feel completely confident in your purchase. That's why we offer an extended 60-day returns policy, giving you more flexibility and peace of mind when shopping with us.

If your purchase doesn't meet your expectations, you have 30 days from the date you receive your order to notify us that you'd like to make a return. Once you've notified us, you'll have a further 30 days to send the goods back to us.

We understand that home improvement projects don't always happen immediately, and sometimes you need extra time to make sure you've made the right choice. Our extended returns policy is designed to give you that flexibility, while ensuring a straightforward and hassle-free returns process.

Visualise Before You Decide

Not sure how our panels will blend with your home? Our Visualizer tool is here to help. Simply upload a photo of your room and experiment with different WoodUpp panels to find your ideal match, ensuring no surprises and complete satisfaction.

60-Day Return Policy

If you change your mind about your purchase, we've made returns simple. You have 30 days from receiving your order to let us know that you'd like to return your items. After notifying us, you'll have an additional 30 days to return the goods.

This extended return period goes beyond the standard 14-day cancellation period, giving you extra time and flexibility. In addition, all products are covered by our 2-year warranty against manufacturing defects and faults.

To be eligible for a return, products must be returned in a resalable condition unless they are being returned due to a manufacturing defect or fault.

Our Guarantees to You

• Enhanced Acoustic Performance: Our acoustic panels are designed to deliver excellent sound absorption and improved acoustics. When installed with mineral wool behind them, they can achieve a Class A sound absorption rating. If you need guidance on achieving the best acoustic results, our team is always available to help.
• Delivery Guarantee: We understand that project timelines can change. Our extended returns policy provides greater flexibility, allowing you 30 days from receipt to notify us of a return and a further 30 days to send the goods back.
• Unlimited support: Need a hand with installation? Our easy-to-follow DIY guides, instructional videos, and dedicated customer service team ensure a seamless installation experience, even if you’re not a DIY pro.
  

Easy Returns

Returning your purchase is straightforward. Simply contact our customer service team within 30 days of receiving your order and provide your order number along with confirmation that you'd like to make a return. Once your return request has been approved, you'll have a further 30 days to return the goods to us.

Please note that customers are responsible for return shipping costs, and all returned items should be packaged securely to avoid damage during transit.

If your return relates to a manufacturing defect, fault, or an issue covered under warranty, WoodUpp will cover any applicable shipping costs and work with you to resolve the issue as quickly as possible.

Special Considerations

Custom-made or bespoke items manufactured to your specific requirements are exempt from our returns policy and cannot be returned unless faulty.

Products that have been altered or modified by the customer are also ineligible for return. This includes cutting or trimming panels, shortening LED strips, or making any other changes to the product's original condition.

This does not affect your rights in relation to faulty or defective products.

Do you want to Return?

Please send your items to our address:

WoodUpp Ltd

Unit A1, Daygard Logitics

Motherwell Way

West Thurrock

RM20 3XD